Finally we had a green light to fly at 3 pm. He said we don’t have any I asked him: sir please give me my carry on I have food and pumpers there. I asked them I need pampers because I am out. Asked them for kids food? He said we don’t have any. We stayed that night there at the airport. They brought us some mattresses to share with others when the COVID was around. I was looking at my son and I was very heart brokennnn. They said you will stay here tonight and we don’t know what is gonna happen with you. Finally by 10:30 pm they brought some sandwiches and water. No more food not even chocolates at vending machine.
We asked: what is gonna happen with us? When are we leaving? When are we gonna have something to eat? Especially for the babies. Finally someone from Swiss company comes and tell us that they having an issue with the Albanian government. Then everyone started buying everything from vending machines because there was no other choices. Keep feeding my 2 years old with chocolates. I started buying chocolates from vending machines. The food stores closed 2 hours before our boarding time. My 2 years old Started getting hungry and tired. What is happening?! What is going on?! No explanation. Telling us to wait 1 more hour for their green light. As soon as the passengers started to go in they stopped us. We arrived in Switzerland the next day in the morning. The ticket was double price but I wanted him to come to Albania. So we bought a ticket for him at check in. I had a ticket already booked, my son didn’t have one. Hello, My son and I flew from Chicago to Switzerland with Swiss our final destination was Albania. Overall I wonder why Swiss does not make any effort to be client oriented with their premium customer, despite their difficult times.I personally think I would do my best to ensure client are happy to push the business in such time!
And what was missing most was a client centric approach. When I asked a simple question, they sent me to someone else and even after having talked to 4 people my question was not answered, really disappointing. What surprised me, the cutlery is not covered which is not really great in pandemic times. Detailed air transport statistics appear on the Presentation of 2019 Air Transport Statistical Results page. Lounge offers limited food which was not good at all. According to ICAO’s preliminary compilation of annual global statistics, the total number of passengers carried on scheduled services rose to 4.5 billion in 2019, which is 3.6 per cent higher than the previous year, while the number of departures reached 38.3 million in 2019, a 1.7 per cent increase. Long queue at the lounge, long waiting time. Busy security check but the business lane was ok. The check in was a bit chaotic, a huge crowd checking it for economy so we had to go through this crowd to go to the Business / first Check in, but at least there were not too many people there so check in was quite fast. The overall experience was not really great.
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